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Total Quality Management
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W. Edwards Deming (1900-1993) was a pioneer of the first rank. His thinking and continuous improvement methods are more appropriate for complexity than competing approaches dubbed “managed by objectives.” His work revolutionized Japan’s prowess in quality products, technology, and his 19’ statue stands in the Toyota pavilion in Tokyo. US business leaders simply could not tolerate the change his methods required.
What's in this Lab?
Total Quality Management Lab Total Time: 1.5 hrs
QUALITY = CONTINUOUS IMPROVEMENT Participants: (3 people) Materials: Large sheet of paper, colored pencils/pens/pastels
WORKPLACE INVENTORY COMPARING MBO AND TQM Participants: Trios (3 people) Materials: Large sheet of paper, colored pencils/pens/pastels
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