Arena: Self-Knowledge for Leading and Supporting (SKLS)
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Deeper Listening for Managers and Team Leaders
Through becoming deep listeners, managers and leaders can accomplish far more indirectly than they could ever make happen directly. Deep listening conveys deep caring, and asserts the worthiness of the speaker. Staff feels seen, recognized, and valued in ways that no other communication form or act can offer. Failing to listen is a display of contempt, evidence of the “non-listener” operating from a superior plane.

